Operating model and SOPs for a national museums commission

Challenge

The ministry was standing up government museums housing high-value cultural assets and needed an operating model and standard operating procedures that would secure operational excellence, governance and alignment with international standards.

Approach

Restoration experts, museum professionals and government entities were convened, leading global practice benchmarked, and a fit-for-purpose operating model and day-to-day procedures designed.

• 01Consulted restoration experts, museum professionals and government stakeholders, and benchmarked global museum practice
• 02Authored detailed SOPs and technical guidelines for artefact handling, restoration, storage and conservation
• 03Designed the operating model with structure, roles and clear decision rights
• 04Mapped end-to-end processes across curation, logistics, preservation and visitor management

Outcome

A complete operating model and a tested set of standard operating procedures, giving the ministry's museums a governed, internationally aligned way to handle, conserve and present high-value cultural assets from day one.